Washington Adventist University Associate Vice President for Institutional Research and Effectiveness, Janette Neufville, won the award for the fall 2012 Best Paper presented at the Maryland Association for Institutional Researchers (MdAIR) conference held on October 19, 2012 at Morgan State University.
The presentation, which was titled "Using Balanced Scorecards with a Focus on Benchmarking," discussed the use of balanced scorecards, which are based on Kaplan and Norton’s measurement tool (early 90’s) advocating measurement of key performance indicators from four perspectives: financial, internal Processes, employee learning and growth and customer.
These indicators collectively measure the health of the organization, against established goals.
Created in 2008, the emphasis for WAU’s balanced scorecard was on proving for each KPI a historical trend of four years.
“We included a goal for each indicator, with a target year, and assigned an individual institutional leader,” explained Neufville. “Provision on the document was made for notes to explain calculations and include some drill down information, such as differentiating between faculty and staff data. We later included benchmark data, which allowed for comparison against national norms, peer groups, and aspirant peer groups.”
Neufville said her presentation emphasised finding and reporting benchmark comparisons.
As recipient of the award, Neufville will represent Maryland and present at the international annual conference sponsored by Association for Institutional Researchers (AIR) conference in Long Beach, California as an AIR Affiliate Best Paper Award Winner. Each spring, AIR hosts a four-day conference (AIR Forum) that brings together approximately 1,600 institutional research professionals from around the world representing all sectors of higher education.